Responsible Gambling

At Casino Pure, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment

Casino Pure operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and international best practices. We take our duty of care seriously and continuously invest in tools, training, and partnerships to protect our players from gambling-related harm.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Find it difficult to stop or cut back on gambling
Gamble to escape stress, anxiety, or depression
Lie to friends or family about how much you gamble
Chase losses by placing bigger bets
Neglect work, family, or personal responsibilities due to gambling
Borrow money or sell possessions to fund gambling
Feel irritable or restless when trying to stop gambling

If any of these signs apply to you or someone you know, we strongly encourage you to use the tools available on this page and seek professional support.

Responsible Gambling Tools

Casino Pure provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased.

Loss Limits

Define the maximum amount you are willing to lose over a set period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session time is approaching and will be automatically logged out when it expires.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have wagered during your current session. These pop-up alerts help you stay aware of your activity.

Cooling-Off Period

Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casino Pure for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To activate self-exclusion, contact our support team at [email protected].

Account Closure

You may request permanent closure of your account at any time. Please contact our support team and specify that the closure is related to responsible gambling so we can apply the appropriate protections.

National Self-Exclusion Register — BetStop

Australia operates a National Self-Exclusion Register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed Australian online wagering services simultaneously.

You can register with BetStop at www.betstop.gov.au or by calling 1800 238 786 (free call, available 24/7). Self-exclusion periods range from 3 months to lifetime.

Casino Pure is fully compliant with BetStop requirements. If you register with BetStop, we are legally required to close your account and prevent you from opening a new one.

Protecting Minors

Casino Pure strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, we will immediately suspend the account pending investigation.

We also recommend that parents and guardians use parental control software to prevent underage access to gambling websites. The following tools can help:

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online
Free counselling and support for Australians affected by gambling.
Phone: 1800 858 858 (24/7, free call)
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services.
Phone: 13 11 14 (24/7)
Website: www.lifeline.org.au
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Phone: 1300 22 4636 (24/7)
Website: www.beyondblue.org.au
MensLine Australia
Telephone and online support for men with emotional health and relationship concerns.
Phone: 1300 78 99 78 (24/7)
Website: www.mensline.org.au
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
Phone: 1800 007 007
Website: www.financialcounsellingaustralia.org.au

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not as a source of income
Take regular breaks during gaming sessions
Do not gamble when you are stressed, upset, or under the influence of alcohol
Balance gambling with other leisure activities
Never chase your losses
Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, please contact our dedicated support team:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website

Our responsible gambling support team is available around the clock to assist you. All requests related to self-exclusion, account restrictions, and responsible gambling tools are handled with the highest priority and complete confidentiality.

Last updated: June 2026