Privacy Policy

Effective Date: 1 June 2026

Welcome to Pure Casino ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.purecasino.au and use our services in Australia.

1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). This includes:

Personal Identification Information: Name, date of birth, gender, address, email address, phone number.
Account Information: Username, password, account preferences.
Payment Information: Credit/debit card details, bank account information, transaction history.
Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, clickstream data.
Communication Data: Correspondence with customer support, marketing preferences.
Verification Data: Identity verification documents as required by law (e.g., passport, driver’s license).

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage your account and our services.
To process payments and prevent fraud.
To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling laws.
To communicate with you, including sending service updates, promotional offers, and customer support.
To improve and personalize our services and website experience.
To conduct research and analysis to enhance our offerings.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business (e.g., payment processors, IT service providers).
Regulatory authorities, law enforcement, or government agencies as required by Australian law.
Third parties in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under the Australian Privacy Act 1988 and related legislation, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory restrictions.
Withdraw consent where applicable.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us at the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings.

8. International Transfers

Your information may be transferred to and maintained on servers located outside Australia. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Pure Casino Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: Level 10, 123 Casino Street, Sydney NSW 2000, Australia

Thank you for trusting Pure Casino with your personal information.